Customer Issue - Logistics


The Logistics template is dedicated for all issues relating to Mainfreight Logistics. 

These issues can be related to the delivery order or products within the warehouse.

Logistics Details


Contacts Panel

For information on the contacts panel click here

General Panel

For information on the general panel click here


Details Panel

Consignment note number:

Enter the consignment note number the issue is related to.



Enter the consignee's location.



The consignee is the person to whom the shipment is to be delivered to.

Enter the consignee's name.


Product code:

Enter the product code of the product on this consignment.


Order number:

Enter the order number associated with this consignment.


Cross reference:

Use this field to enter the ID of anything that also relates to this issue.


Customer reference:

Use this field if you have a reference number relating to this issue.


Return consignment note number:

If freight is being returned use this field to record the consignment number.


Claim value:

Use this field if you're claiming expenses for damaged or lost freight; enter the value of the claim.


New details:

This area allows you to enter details relating to the issue. 

Information typed in the details area will be added to the Issues details history.




NOTE: Content in the panels below this point are not visible on the site unless used by other features e.g. gadgets, OB&E, etc.