My consignment documents aren't being printed out
How to resolve if none of your consignment documents are printed out in Freman, or if only some of your consignment documents are printed out.
Recommended steps
1. Check that the Mainchain Printing Tool is running
- For Standalone
-
Check that the Mainchain Printing Tool icon,
, is displayed in your system tray (bottom right corner of the screen).
What if the icon is not there?
If the icon is not in the system tray, this indicates that the printing tool is not installed/running on your computer. You will need to get the printing tool running on your computer before you can print out your consignment documents directly.
Click on the Windows start button and type in Mainchain Printing Tool. Click on the item in the search results, this should now open and run the printing tool on your computer.
A message should confirm that the Mainchain Printing Tool is open and ready to print.
Note: If Mainchain Printing Tool doesn't appear in the search results, this indicates that the printing tool is not installed on your computer. Click here to learn how to download and install Mainchain Printing Tool onto your computer.
- For Service
-
1. Click on the Windows start button.
2. Type in Services and click on the item in the search results.
3. You'll now be presented with all the services loaded on your PC. Look for Mainchain Printing Tool service in the list and verify that the service has a status of running.
What if the service isn't running?
You can either attempt to click on [Start] which will start the Mainchain Printing Tool service again. Alternatively, restarting your computer will attempt to start the service again.
What if the service isn't listed?
If the service isn’t on the list, this indicates that the printing tool isn’t installed on your PC. You’ll need to get the printing tool installed on your computer before you can print out your consignment documents. Click here to learn how to download and install Mainchain Printing Tool onto your computer.
2. Restart the Mainchain Printing Tool
- For Standalone
-
1. Right click on the Mainchain Printing Tool icon and click [Close].
2. Click on the Windows start button and type in Mainchain Printing Tool. Click on the item in the search results, this should now open and run the printing tool on your computer.
3. A message should confirm that the Mainchain Printing Tool is open and ready to print.
- For Service
-
1. Click on the Windows start button.
2. Type in Services and click on the item in the search results.
3. You'll now be presented with all the services loaded on your PC. Look for Mainchain Printing Tool service in the list and click [Restart] to restart the Mainchain Printing Tool service.
4. Windows will restart the Mainchain Printing Tool service which will restart the printing tool.
3. Check that the Mainchain Printing Tool Link has been entered in Freman and is working correctly
1. In Freman, click [Settings].
2. Click [Printing].
3. Verify that there is a link for the Mainchain Printing Tool.
What if there isn't a link?
4. Enter in the default link of http://localhost:50515
Note: This link may vary depending on how you've configured it during the MPT installation process.
5. Click [Test connection]. A notification message should indicate that Freman is now able to connect to the Mainchain Printing Tool on your computer. Click [Save] to confirm the changes.
4. Check your selected printer(s) in Freman
Ensure you have selected the correct printer(s) in Freman. To check this,
1. In Freman, click [Settings] under Admin.
2. Click [Printing].
3. Your printers should be visible in the Printer column.
What if the printer's not visible in the Printer column?
Your printers haven't been selected for Freman to print your consignment documents. To learn how to select printers for your consignment documents in Freman, click here.
5. Print a test page in Windows
- For Windows 8.1
-
1. Click on the Windows start button.
2. Type Devices and Printers and look for the item in the search results. Select the item to open.
3. Right click on the printer and click [Printer Properties].
4. Click [General].
5. Click [Print Test Page].
6. Windows will display a confirmation message indicating that a test page has been sent to your printer.
- For Windows 10
-
1. Click on the Windows start button.
2. Type in Printers and scanners and click on the item in the search results.
3. Click on the printer and click [Manage].
4. Click [Print a test page].
What if the printer doesn't print a test page?
- Check that the printer is turned on and no error messages/LED lights are being presented.
- Check for any printer jams/stuck labels in the printer.
- If the printer is connected via USB to the computer, ensure that the cable is connected on both ends.
- If the printed is connected via network, ensure that the print server is online and ready to print. Contact your IT team for further assistance.
6. Check your printer(s) for any errors
If there are any error messages or paper jams in your printer(s), please refer to the printer user manual for specific troubleshooting. Alternatively, you can refer to the manufacturer's website for further troubleshooting.
7. Check that the installed drivers is correct and up-to-date for the printer
Drivers is what allows your computer to properly communicate with the hardware, in this case, your printers. Incorrect or incompatiable printer drivers can cause your computer to send incomplete or failed print jobs to the printer. To check whether the drivers are correct for your printer(s),
- For Windows 8.1
-
1. Click on the Windows start button.
2. Type Devices and Printers and look for the item in the search results. Select the item to open.
3. Right click on the printer and click [Printer properties].
4. Click [Advanced].
The example here shows that the driver does correspond to the model number of your printer.
The example here shows that the driver doesn't correspond to the model number of your printer.
- For Windows 10
-
1. Click on the Windows start button.
2. Type in Printers and scanners and click on the item in the search results.
3. Click [Printer properties].
4. Click [Advanced].
The example here shows that the driver does correspond to the model number of your printer.
The example here shows that the driver doesn't correspond to the model number of your printer.
What if the driver doesn't match with the model number of my printer?
The driver should match with the model number of your printer. If it doesn't match, you'll need to ensure that the correct drivers are installed and specific for your printer. Contact your IT team or refer to the printer manufacturer's website for further assistance.
Published Date: 5th March 2020