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Welcome to Help



Use the menus above for a comprehensive list of all the functions, templates and fields available to you.

To access the menu hover the mouse pointer over the Freman or OnIssue menu above.


For the Mainchain user manual, click Here


Quick Printing Troubleshooting   

If your labels look like the below, please proceed to our quick troubleshooting guides: Datamax, Zebra, and Sato.










What does this mean for our customers?


All Customers printing thermal labels via Freman will need to switch to our new label stock. The older label stock has been discontinued and will no longer be available through our recommended label suppliers.



What do I need to do?


  1. You will need to order the new label stock.
  2. Update the label stock size in your printer settings. This setting tells your printer what sized label to print on. The new dimensions for the label are 101 mm (width) x 149mm (height).


For all the information including links on where to order the new label stock and updating your printer settings, please click here

NOTE: Content in the panels below this point are not visible on the site unless used by other features e.g. gadgets, OB&E, etc.